Baij Privacy Policy — Our Commitment to Protecting Your Information

About the Privacy Policy

Welcome to baij. This Privacy Policy ("Policy") explains how baij collects, uses, stores, and protects your personal information. By using our website or app, you are considered to have agreed to this Privacy Policy.

We believe transparency is the foundation of trust. That's why we want to explain in plain, clear language exactly what we do — and don't do — with your information. No hidden details, no complicated legal jargon — just honest information.

What Information We Collect

Baij collects certain information necessary to provide you with our services. This falls into two categories — what you provide directly, and what is collected automatically when you use the platform.

We only collect information that is necessary. Collecting unnecessary or excessive data goes against our policy. We do not collect any sensitive information without your consent.

Why we use your information

Collected information is used for specific purposes. Each purpose is detailed below:

• Account management: Your information is used to manage your registration, login, and account security.
• Payment processing: Financial information is required to process deposits and withdrawals.
• Identity Verification (KYC): Identity information is verified to confirm age and prevent fraud.
• Customer support: Our support team uses your information to resolve your issues quickly.
• Security assurance: Device and login information is monitored to detect and prevent suspicious activity.
• Legal Compliance: Certain data must be retained to comply with applicable laws and regulatory requirements.
• Service Improvement: Usage patterns are analyzed to improve the user experience.
• Promotional Communications: With your consent, we may notify you about bonuses and offers.

Data sharing & third parties

Baij never sells your personal data. However, limited information may be shared with trusted third parties in specific circumstances:

• Payment processors: Necessary information is shared with payment services such as Mobile Pay, Nagad, and Rocket to complete transactions.
• Identity Verification Services: Identity information may be shared with an approved verification partner for the KYC process.
• Technology partners: Limited access is granted to cloud hosting and security service providers for operational purposes.
• Legal authorities: Information may be disclosed in response to valid legal orders or requests from regulatory authorities.

Cookies & Tracking Technologies

Baij uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve the quality of our service.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.

Data security measures

Baij uses industry-leading security measures to protect your information. Our security framework includes:

• 256-bit SSL/TLS encryption: All data transfers are fully encrypted.
• Two-Factor Authentication (2FA): An extra layer of security when accessing your account.
• Firewall & intrusion detection: Suspicious activity is detected in real time.
• Regular Security Audits: Independent security experts regularly audit our systems.
• Staff training: Only authorized personnel may access specific data.
• Data backup: Regular backups are stored at a secure offsite location.

While we take every measure to ensure maximum security, no system on the internet is 100% impenetrable. If you notice any security issue, please contact our support team immediately.

Data retention period

Baij does not retain your data longer than necessary. Retention periods for different types of information are listed below:

• Account Information: For as long as your account is active, and for 5 years after it is closed.
• Transaction history: 7 years, as required by legal obligations.
• KYC documents: 5 years after verification, or as required by law.
• Customer service conversations: 3 years.
• Analytics Data (Anonymous): No fixed retention period, but not personally identifiable.

Your Rights & Controls

You have full control over your personal data. baij upholds the following rights:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any information that is inaccurate or incomplete.
• Right to deletion: You can request the deletion of your data under certain circumstances.
• Right to Restrict Processing: You can request that your data be restricted from use for any specific purpose.
• Marketing opt-out: You can opt out of promotional messages at any time.
• File a complaint: If you believe our Privacy Policy has been violated, you may file a complaint.

To exercise these rights, email our support team: support@baij.click. Requests are typically responded to within 7 business days.

Children's Privacy

Baij strictly does not serve anyone under the age of 18. We do not knowingly collect any information from minors. Age is verified at registration, and additional documents may be requested if any doubt arises.

If we become aware that data from a minor has been collected inadvertently, the account will be closed and all associated data will be deleted without delay.

International Data Transfers

While baij primarily operates in Bangladesh, international servers may be used for certain technical services. Where your data is processed outside Bangladesh, we ensure that:

• Adequate data protection laws are in place in the relevant country.
• Data processors are contractually bound to uphold our privacy standards.
• Data is fully encrypted during transfer.